Legal Services Manager (Attorney)
The Legal Services Manager is responsible for the performance, development, and operational consistency of the firm’s legal support team. This role ensures that legal services are delivered efficiently, consistently, and at a high level across all teams, while directly supporting attorneys in managing workload, delegation, and case progression. The Legal Services Manager operates as both a subject matter expert and people manager, bridging the gap between attorneys, support staff, and firm leadership.
About Us
Cage & Miles is one of the largest and fastest-growing family law firms in Southern California. We don’t compromise on talent, which is why when our clients work with Cage & Miles, they know that they’re working with a highly experienced team of compassionate advocates for their interests and rights.
We continue to produce strong growth year over year because we understand what drives our business, and continue to drive best in class results for our clients and attorneys. We have a plan to continue innovating into the future and welcome you to join us on our journey.
About You
- Lifelong learning mindset with a commitment to personal and professional growth.
- Resourcefulness and proactivity in addressing issues and improving processes.
- Strong attention to detail and ability to follow detailed instructions without constant supervision.
- Ability to build up team members and support legal teams.
About This Position
The Legal Services Manager (LSM) is responsible for the performance, development, and operational consistency of the firm's legal support team. This role ensures that legal services are delivered efficiently, consistently, and at a high level across all teams, while directly supporting attorneys in managing workload, delegation, and case progression. The LSM operates as both a subject matter expert and people manager, bridging the gap between attorneys, support staff, and firm leadership.
Responsibilities
You'll be responsible for:
- Team Leadership & Performance Management: Directly manage paralegals, legal assistants, file clerks, and runners across offices. Conduct regular 1:1s, performance reviews, and coaching. Monitor productivity, quality, utilization, and identify underperformance early with clear improvement plans.
- Attorney Support & Workload Management: Allocate and manage support staff across teams based on caseload, deadlines, and attorney needs. Oversee overflow work, coverage for vacations/LOAs, and transitions between team members to ensure continuity of service.
- Training & Professional Development: Develop and maintain training programs, onboarding materials, and level banding for legal support staff. Provide ongoing coaching to strengthen substantive skills, systems knowledge, and billing practices.
- Standardization & Process Improvement: Establish and enforce firmwide standards for legal support work. Build and refine workflows, templates, and best practices while identifying opportunities to improve efficiency across systems and teams.
- Quality Control & Client Experience: Ensure consistent, high-quality work product that aligns with firm standards and delivers clear client value. Partner with attorneys to reduce rework, improve communication, and enhance overall client experience.
- Timekeeping, Billing & Accountability: Oversee timekeeping and billing practiced for support staff, ensure accurate, value-based entries and strong charged percentages. Monitor KPIs and partner with attorneys to improve delegation and efficiency.
- Teamwork & Flexibility: At our firm, we prioritize teamwork and flexibility. While each role has defined duties, we expect all employees to step up and contribute across different areas when necessary to meet the evolving needs of the firm.
Requirements
- Juris Doctor (JD) from an ABA accredited law school.
- Active license to practice law in California.
- Minimum 5 years of family law experience.
- Demonstrated ability to evaluate family law matters and communicate legal issues clearly to attorneys and support staff.
- Proven track record of supervisory or team leadership experience.
- Strong understanding of legal support services and legal ethics.
- Exceptional verbal and written communication skills, including the ability to explain complex legal issues in plain language.
- Excellent organizational and multitasking abilities.
- Empathy and discretion in handling high-emotion situations.
- Proficient in Microsoft Office Suite and case management software (Clio preferred).
- Experience in a fast-paced or growing environment, with the ability to adapt to changing business needs.
- At our firm, we prioritize teamwork and flexibility. While each role has defined duties, we expect all employees to step up and contribute across different areas when necessary to meet the evolving needs of the firm.
Benefits
In addition to your competitive salary, medical/dental/vision plan, and 401(k) matching, we'll offer you perks that you might not find anywhere else, including:
- Compassion: Our attorneys and staff are always treated as people, not as fodder for the legal process.
- Paid time off: We understand that the demands of the job may require extra hours from time to time. We're happy to compensate you for going above and beyond.
- Hybrid work arrangements: You will get the best of both worlds with a physical office space, and the ability to work from the comfort of your own home.
Compensation
The anticipated base salary range for this role is $115,000 - $130,000, but ultimately will depend on experience.
Additonal Information
Cage & Miles has been named a Top Worklplace by the San Diego Union-Tribune, ranking #2 among businesses with 50-149 employees. This is a meaningful achievement driven by the voices of our employees and our shared commitment to excellence.
